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Refund & Return Policy

Thanks for shopping at www.birthstonez.com

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Since all items are custom made, you can only return items which have manufacturing defect.

Your item needs to have the receipt or proof of purchase.

Return shipping is given buy the customer. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. 

Non- Refundable/ Non- returnable Products / Services:

All custom made items are non refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

Email: info@shauryagroup.com

Phone: +91 9928442444

Address: Irena Jewels LLP

4/443 Malviya Nagar

Jaipur 302017

India